The User shall have the option to cancel their account and to get the full refund (Money Back Guarantee) within 7 days of the first payment made for subscribing our VPN services. Any claim for refund by the subscriber beyond the period of 7 days as mentioned above may be entertained, in the sole discretion of the Company, only if such subscriber can prove that the services were not available or usable during the subscription period, and every reasonable effort was made in that regard to the Company for resuming the Services.

The Company may refund on the pro-rata basis for service fees paid by the Subscriber during the period for which the services were not available or usable. The refunds are generally processed within a weeks time (7 Days) from the date when the purchase was made via the respective mode of payment. The refunds shall be made in HKD, and it may be possible that such refund amounts could differ from the amount what was paid originally in local currency or bitcoin. The Money Back Guarantee shall not be applicable in the cases when 5 or more accounts are purchased under any scheme or the volume-licensing program for the time being in force.

Any change to the original purchase, such as upgrading to an extended billing term or purchasing of additional licenses under the same account, shall constitute a waiver of the Money Back Guarantee option. To request a refund under the Money Back Guarantee, send an email with your request to the following email address:  [email protected]

Users whose subscriptions are billed as an in-app purchase through the Apple App Store (iTunes) do not have access to the Mzke 3-day money-back guarantee. Instead, users can request refunds through the App Store, which are issued solely at the discretion of Apple Support.